File an Investor Complaint
If you have serious concerns about how your investments or securities have been handled, a company you have invested in, or you believe a company or individual has breached securities law, you can make a formal complaint with the ASC.
Can the ASC get an investor’s money?
The ASC does not order restitution to get investors' money back for them - that would have to be done via the courts. If an investor has lost money due to a violation of securities law, they should obtain legal advice to determine what options - such as the civil courts - are available to them.
What is your complaint about?
If your concern is with:
- your investment account, financial adviser or investment company, you should first try to resolve your dispute with your financial adviser, the branch manager, or the compliance officer.
- a member firm of Investment Industry Regulatory Organization of Canada (IIROC) or Mutual Fund Dealers Association, you should contact these self-regulatory organizations directly. Or, alternatively contact the Ombudsman for Banking Services and Investments.
- respect to the poor execution of a trade order, potential violations of the Universal Market Integrity Rules (UMIR), potential trading violations by a regulated person, or concerns regarding timely disclosure of material information by a publicly listed company, forward your complaints to Investment Industry Regulatory Organization of Canada (IIROC).
Make a complaint to the ASC
If you would like to send a complaint to the ASC you must include enough details so we can determine what actions might be necessary.
Please be prepared to explain:
- What your complaint is about.
- When the incident took place (dates, times etc).
- The steps you have taken during the course of the situation.
- Names and addresses of those involved, and your relationship to the company or individual at the source of the complaint.
- If you have any copies of letters, cancelled cheques, account statements, or other documents that will help explain your complaint and support your statements. You may be asked to provide these hard copy documents at a later date.
- Other relevant information that would be helpful to better understand your concerns.
Find out more about making a complaint